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Have questions about your order, or a general enquiry?
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FAQ
Order & Shipping
How long will it take to receive my order?
Typically, it takes 8-15 business days to receive your order. We’re doing our best to deliver it promptly for you.
Do you ship internationally?
Yes, we do ship internationally. The shipping fee may vary depending on your location.
I never got my order, what to do?
Please make sure you tracked your order from our Tracking page. Or call us at hotline: 123456XXX
How do I place an order?
1) Visit pulseselected.com and browse our collections for women
2) If you've found an item you like, select the size, color, and quantity, then click ADD TO CART
3) Continue shopping and add all the items you'd like
4) Once complete, click on the top-right corner of the page to view your shopping bag, double check your order, then click on PROCEED TO CHECKOUT
5) Checkout as guest, sign in, or create an account
6) Enter your contact and address details, followed by a secure, private page to select payment method and enter your payment details
7) Once done, just click on COMPLETE ORDER and we'll start packing it up for you!
Happy shopping!
Can I place an order without creating an account
Yes, simply enter your e-mail on the checkout page. This will not create an account for you, it will simply allow us to stay in touch with you for your order. However, creating an account will make your orders and account management easier, in addition to saving your wishlist on your account so that you can access it on any device, sharing your wishlist, saving your addresses and processing any requests more easily.
Can I modify my order after it has been placed?
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.
E-Mail: info@pulseselected.com
Instagram: https://www.instagram.com/pulse.selected/
What if an item in my order is damaged or defected
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM
Email: info@pulseselected.com
Instagram: https://www.instagram.com/pulse.selected/
I have received an item I did not order. What do I do?
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.
Email: info@pulseselected.com
Instagram: https://www.instagram.com/pulse.selected/
Exchange & Return
What is the shipping policy?
Returns are available for all items and must be made within 14 days of delivery.
Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in.
We will issue the refund within 48 hours of receiving the items, the refund may take 5-7 days to reach you, depending on your bank's processing times.
Can I exchange an item instead of return?
Unfortunately, we currently do not offer exchanges. However, you can return your products and place a new order.
How do I return an item in my order?
Please contact our customer service:
Email: info@pulseselected.com
Which items can be returned?
We want to ensure you are always happy with your pulseselected product. As such, we offer returns up to 14 days after we receive your items. Please note that we can only accept returns for unworn items, returned with the tags on in the bag they were shipped in. We will issue the refund within 48 hours of receiving the goods, the refund may take 5-7 days to reach you, depending on your banks processing times.
Payment methods
Are bank details trusted for online payments
We use encryption standards that secures the data you provide to us, ensures it is safe and not accessible to any third party. From your side, the most important thing is to protect your password. Your data is only used to process orders and to serve you better. It will be under no circumstances disclosed to any third party.
Can I exchange an item instead of return?
Unfortunately, we currently do not offer exchanges. However, you can return your products and place a new order.
Why has my payment failed?
Please contact our Customer Service team via any of the following channels about your request and we will get back to you soon. Customer experience team are available Monday to Friday from 9AM - 6PM.
Email: info@pulseselected.com
Instagram: https://www.instagram.com/pulse.selected/